Worked directly with Seed to Sale Cannabis Software & Service Management Software customers to support customer lifecycle as it relates to customer adoption, on-going support, optimization, and expansion.
Answered inbound customer calls, troubleshooted minor service issues, dispatched service technicians nationwide, answered billing and customer service related questions. Cold called existing customers to schedule service calls, sold maintenance plans and products. Managed warranty and service agreement accounts. Created marketing materials for postcards, fliers, stickers and web content (including social media, website modifications, online store creation and SEO). IT Manager, Phone System Administrator
In charge of answering inbound and after hours support calls; coordinated multiple marketing campaigns, which included creating custom logos, postcards, newsletters, press releases and emails. Place outbound multiple industry business to business cold sales calls.
Answered inbound Management and Imaging support calls, placed outbound follow up support calls, trained new employees, Point of contact for several newer and more complicated clients, took over financial related issues from other reps. Used SQL to resolve database issues.
Answered inbound technical support calls, assisted training new employees and repaired clients Microsoft Access databases. In November I was promoted to a Product Specialist where I answered inbound sales calls, made follow up calls and emails, inputted orders.
Answered all inbound calls; including technical support, billing and sales. Trained new employees and implemented new policies and procedures. Monitored network performance and resolved problems as they occurred. Built and maintained local network, dealt with trouble shooting the office computers, maintained the customer database by updating login information and assisted with multiple online marketing campaigns and radio advertisement.
Associates
Concentration: General Education
Concentration: A+ Certification
Concentration: Professional Sales Skills
Concentration: Psychology of Selling
Computer support, marketing, customer service, technical support, team building, management, software documentation, leadership, training, process improvement websites, seo, customer service, sales, family, cooking and sports.
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